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Owned and operated by Outdoor Shade Fire, we are happy to assist with any questions about gazebos, pergolas, or fire features.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your gazebo, pergola, or fire table ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status at any time.
What is your return policy?
We offer 30-day returns on eligible items. If your outdoor structure or fire feature does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
We are happy to help with exchanges within the 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right gazebo or pergola size for my patio?
Start by measuring your available outdoor space, leaving room for seating and foot traffic. Our product descriptions include detailed dimensions and coverage area so you can find the best fit for your deck, patio, or garden.
What type of fuel do your fire tables and outdoor fireplaces use?
Fuel type varies by model. Each product listing specifies whether the unit uses propane, natural gas, or wood. Check the specifications section on the product page for complete details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your backyard? Returns are accepted within 30 days per our Return Policy.
